Privacy Policy

Introduction

TitanStorm Quester Architecture ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage our services, or communicate with us.

By using our services or visiting our website, you consent to the practices described in this Privacy Policy.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name, email address, and phone number
• Mailing address and business address
• Project details and requirements
• Communication preferences
• Professional background and company information

Technical Information

We automatically collect certain technical information when you visit our website:

• IP address and browser type
• Operating system and device information
• Website usage patterns and analytics
• Cookies and similar tracking technologies

How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide architectural design and planning services
• Communication: To respond to inquiries and maintain client relationships
• Project Management: To manage and coordinate architectural projects
• Marketing: To send newsletters and updates about our services (with consent)
• Legal Compliance: To comply with applicable laws and regulations
• Website Improvement: To enhance our website functionality and user experience

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Engineering and consulting services
• Construction and project management
• IT services and website maintenance
• Marketing and communication platforms

Legal Requirements

We may disclose information when required by law, court order, or to protect our rights and safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Secure data transmission using SSL encryption
• Access controls and user authentication
• Regular security assessments and updates
• Employee training on data protection practices
• Secure storage and backup systems

While we strive to protect your information, no method of transmission over the internet is 100% secure.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your information
• Objection: Object to processing of your information
• Consent Withdrawal: Withdraw consent for marketing communications

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage
• Marketing Cookies: Used for targeted advertising (with consent)

You can manage cookie preferences through your browser settings or our cookie consent banner.

Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain client relationships
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements
• Maintain project records for professional liability purposes

We will securely delete or anonymize your information when it is no longer needed.

International Data Transfers

As a Canadian architecture firm, we primarily process information within Canada. However, some of our service providers may be located in other countries. When we transfer information internationally, we ensure appropriate safeguards are in place to protect your data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to our clients
• Providing notice during your next interaction with us

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: